Policies

Thank you for shopping at Soft Girl Living!

All sales are final! No refunds, however you may exchange your product:

1. Exchange Eligibility:

  • We only accept exchanges for undamaged products within 7days of the original purchase date.
  • To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Excluded Items:

  • Certain items are not eligible for exchange, including but not limited to:
    • Personalized or custom-made products
    • Gift cards
    • Perishable goods
    • Downloadable software or digital products

3. Exchange Process:

  • If you wish to exchange an item, please contact us on our Contact Us page to initiate the exchange process.
  • Please provide your order number and details of the item you wish to exchange.
  • Once your exchange request is approved, you will receive instructions on how to return the item.

4. Return Shipping:

  • Customers are responsible for the shipping costs associated with returning the item for exchange.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Inspection and Approval:

  • Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria for exchange.
  • If the item is deemed eligible for exchange, we will process the exchange and ship out the replacement item promptly.

6. Exchange Restrictions:

  • Exchanges are subject to product availability. If the requested replacement item is out of stock, we will provide you with store credit or offer a comparable alternative.

7. No Refunds:

  • Please note that we do not offer refunds for returned items. All sales are final, and exchanges are provided as the sole remedy for undamaged products.

8. Exchange Policy Updates:

  • Our exchange policy may be subject to change without prior notice. Any updates or revisions to the policy will be posted on our website.

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Shipping Policy

1. Processing Time:

  • All orders are processed within 3 business days (excluding weekends and holidays) after receiving payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.
  • We offer various shipping options to accommodate your needs, including standard shipping, express shipping, and international shipping.
  • Delivery estimates will be provided at checkout based on the selected shipping method and your location.

3. Shipping Destinations:

  • We currently ship to addresses within the United States of America.
  • For international orders, please note that customs duties and taxes may apply upon arrival in your country. These charges are not included in the shipping cost and are the responsibility of the customer.

4. Tracking Information:

  • Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. Please allow 24-48 hours for the tracking details to update.

5. Shipping Delays:

  • While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.
  • If your order is significantly delayed beyond the estimated delivery time, please contact us, and we will do our best to assist you.

6. Shipping Restrictions:

  • Some items may have specific shipping restrictions due to size, weight, or shipping regulations. Any such restrictions will be clearly indicated on the product page.

7. Shipping Policy Updates:

  • Our shipping policy may be subject to change without prior notice. Any updates or revisions to the policy will be posted on our website.

Thank you for choosing Soft Girl Living to live in your soft girl era! 

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